Strategic peacemaking, on the other hand, involves navigating conflict in a manner that preserves the integrity of both parties. This is done by avoiding further triggering wounds. The Arbitrator focuses on avoiding topics that trigger wounds and instead communicates solutions to problems only when the clients are healed enough to discuss the issues. I can only compare this process to a soldier trying to avoid land mines. Every great Arbitrator has an innate or developed ability to empathetically pick up on the feelings and emotions of his/her clients. If you do not posses empathetic abilities you will never be a great arbitrator. This skill is necessary to resolving conflict.
For that reason, direct client communication should be avoided until both parties are healed enough. Time and space are necessary in solving toxic conflicts. In most cases, an arbitrator can facilitate solutions quicker. Unless led by a professional, communication during conflict can destroy the relationship completely.